Cm3 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how cm3 collects, uses, stores, and protects the personal information of users who register and use our platform in Malaysia. The security and confidentiality of your data is our priority. Please read this document carefully before using cm3 services.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the cm3 platform, we collect several categories of information to ensure our services run properly and securely. The information collected includes:
- Account Information: Your full name, email address, phone number, date of birth, and login credentials provided at registration.
- Device & Browser Information: Device type, operating system, browser version, IP address, and other technical data automatically collected when you access the platform via smartphone or computer.
- Payment Information: Deposit and withdrawal transaction details in Malaysian Ringgit (RM / MYR), bank account holder names, and payment methods used including DuitNow and Boost. We do not directly store credit or debit card numbers.
- Usage Data: Your gaming activity history, bets placed, pages visited, session duration, and account settings preferences.
- Cookies and Tracking Data: Information collected through cookies and similar technologies for the purposes described in the following sections.
2. How We Use Your Information
Cm3 uses collected information solely for legitimate purposes directly related to the provision of platform services. The primary purposes for data use are:
- Creating and managing user accounts and verifying identity;
- Processing deposits, withdrawals, and MYR financial transactions securely;
- Providing customer support and responding to user enquiries;
- Personalising the user experience based on your preferences and activity history;
- Sending account-related notifications, promotions, and platform updates through the communication channels you have agreed to;
- Detecting and preventing fraud, money laundering, and activities that violate our terms of use;
- Complying with applicable legal and regulatory requirements.
Cm3 will not use your data for any other purpose without obtaining your consent first.
3. Cookies & Tracking Technologies
The cm3 platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform functions correctly. The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Preference Cookies: Saving user preferences such as language and display settings for a more convenient return experience.
- Analytics Cookies: Collecting anonymised data on how users interact with the platform to help us improve our services.
You can manage cookie settings through your browser; however, disabling essential cookies may affect platform functionality. Continued use of the cm3 platform is considered your consent to the use of cookies as described above.
4. Data Storage, Security, and Sharing
Storage and Security
All cm3 user personal data is stored on servers protected by SSL encryption and rigorous technical security measures. Access to personal data is restricted to staff who require it to perform their duties, and all access is subject to regular audits.
Your data is retained for as long as necessary to fulfil the purpose it was collected for, or as required by law. Once the retention period expires or an account is legitimately closed, data will be deleted or anonymised in accordance with established procedures.
Third-Party Data Sharing
Cm3 does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, we may share data in the following limited circumstances:
- With payment service providers that process your MYR transactions on our behalf;
- With government authorities or law enforcement where required by applicable law;
- With technical partners who assist in operating the platform, subject to strict confidentiality agreements.
In all of the above cases, data sharing is kept to a minimum and limited strictly to what is necessary.
5. User Rights and How to Contact Us
Your Rights as a cm3 User
As a cm3 platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time;
- Right to Rectification: If any of your information is inaccurate or out of date, you may request a correction through the account settings section or by contacting our support team;
- Right to Erasure: You may request the deletion of your account and personal data, subject to legal obligations that prevent immediate removal in certain cases;
- Right to Withdraw Consent: You may withdraw your consent to any data processing based on your consent at any time, without affecting the validity of processing carried out prior to withdrawal.
Changes to This Privacy Policy
Cm3 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or new legal requirements. Any significant changes will be communicated via the platform. Continued use of our services after notification of changes constitutes acceptance of the updated policy.
Contact Our Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the cm3 team by email at [email protected]. You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security.
Questions About Your Account Privacy?
The cm3 support team is ready to help you understand your data rights and available protections. Contact us or check the FAQ section for more information.
View FAQ Register Account